General
All payments for renewals of an existing hosting account are due prior to the end of its current billing period. Generally your billing period starts with the date on which your hosting account has been set up. For each successive period, your contract is renewed automatically unless we are notified otherwise.

The billing period is determined by the billing option you chose at the time of ordering. For payment we accept MasterCard, Visa or American Express credit cards, as well as checks issued on accounts with a bank in Thailand, money transfers via banks, money transfers via services auch as Western Union and cash money.

We do not allow any of the following content to be published on our servers:
adult material
illegal material (including stolen copyrighted material)
pirated software and hacking resources
software archives (including sharewares and freewares)
ROMs and emulators
any pages which provide links to the above materials

The following activities are prohibited:
installing network programs and daemons
using the cron utility to automate tasks more than once a day
sending unsolicited e-mail messages (also known as junk e-mail or SPAM)
any illegal activities, including but not limited to breaking in to remote systems, credit card fraud, theft, vandalism, threats, or violence

Violators of server usage policies will have their accounts temporarily suspended. They will then be contacted by Altaway Thailand and given the opportunity to remove the content in question before having their services reinstated. A repeated offense may cause cancellation of service without refund of any fees.

Exceptions to this policy can be made on a case by case basis at the discretion of Altaway Thailand, but such an exception needs to be explicitly requested by customers.

Altaway Thailand reserves the right to refuse service to anyone for any reason. We enforce this policy to ensure a professional environment for the users of our system.

Cancellation of your account
You may e-mail info@visualweb.co.th with your cancellation request. Alternatively, you can also contact us by fax or mail. Your cancellation request has to be in written form.

You are obligated to pay for your account even if you do not use it, because we will have provided you with usernames, passwords, DNS entries, and an IP address, you have the ability to use your account.

Whether you are using or not using your hosting account with us is not relevant - you are still obligated to pay for the account. Even an unused account uses valuable system resources that could be used for other customers.

If you have a past-due balance on your account at the time the account is closed (either by your request or due to non-payment), the remaining balance must be paid within 30 days of when the account is closed. If we do not receive payment on the remaining balance in that time, we will begin efforts to collect any fees owed and we will apply a collection fee of Baht 1,000.- to cover our costs in attempting to collect your debt. In case our internal collection efforts fail, we reserve the right to turn the account over to a 3rd-party (either collections agency or attorney) for further action. We also reserve the right to report your unpaid balance to credit reporting agencies as well as ISP/web host information services.